Terms and Conditions
Returned Goods. No material shall be returned without authorization. When credit is issued it will be at the price charged, less handling charges based on costs of reconditioning, boxing, etc. Products that are obsolete or made to special order are not returnable. No merchandise will be accepted by Seller as a return unless such return is authorized in writing by Seller.
Returned Goods & Warranty Service: In order to return product or receive warranty service, customers must obtain a Return Goods Authorization (“RGA”) by contacting Seller using the following information:
MAIL: Customer Service Manager
Sioux Chief Manufacturing Company, Inc.,
P.O. Box 397
Peculiar, Missouri 64078
Phone: 816-779-6104
Fax: 816-758-5950
Email: info@siouxchief.com
Returned Goods Procedure:
• RGA requests must reference Seller’s order number, invoice number or the customer’s P.O. number, and must be less than twelve months old.
• In order to be received all returned material must be in multiples of the stated catalog minimum order quantity and in original condition.
• Specials or custom-made products are not considered normal stock and therefore cannot be returned, except in case of manufacturers defect.
• Customers will be charged 25% of invoice price for product restocking.
• RGA is invalid if referenced product is not received within 90 days of an RGA issue date.
• Issuance of the RGA does not authorize the customer to deduct the value of the return; once product is received by Seller and found to be in acceptable condition, Seller will issue a credit memo for returned product when applicable.
• Seller reserves the right to deny, nullify or cancel RGA at its discretion.
• Seller will only supply product credit for a return or warranty claim.
• Seller can reject a return for any reason at any time.
Warranty Procedure – Product & Property:
• If there is a warranty claim on a part that involves property or other damage, Seller should be contacted by phone or in writing directly following the loss, and in no case later than 15 days of the date of alleged claim or failure and before any remediation or alteration of the loss site has been started; any notice beyond this time frame or after work has taken place to repair or change the loss site will materially affect the Seller’s ability to adjudicate the claim and will void the warranty.
• The product in claim and / or its installation should not be modified before review by Seller; alteration of the alleged product or installation materially affects the Seller’s ability to establish fault and voids the warranty.
• Upon submitting the claim according to this procedure and timing, claimant will receive a RGA number from Seller.
• With the RGA number, claimant should submit a formal report of the claim, including the date of the installation, a description of the problem and damage, pictures of the product and damage (if possible). This information should be sent to the above address at claimant’s expense. Seller will not receive or process a claim without an RGA number.
• Seller will contact claimant with next steps, which may include a visit from a site investigator or other representatives of Seller, as Seller reserves the rite to investigate all alleged loss sites.
Seller shall not be responsible for shipping errors reported 10 days after receipt of material.
Seller shall not be responsible for shipment shortages that are signed for as clear.
Full Freight Allowance. Sioux Chief will pay freight on all orders to single destinations totaling at least $2,500 list price to locations within the 48 contiguous states (United States of America), at least $3,500 list price to locations within Hawaii, Alaska, and Canada and at least $4,500 list price to locations within Puerto Rico.
Processing of Orders. All orders are processed immediately upon receipt and acceptance by Seller. Seller reserves the right to charge back to Buyer costs incurred from order cancellations or changes, and to consider additions as separate orders.
Price Changes. All prices quoted from time to time by Seller are subject to change without notice up to time of shipment.
Minimum Order Quantities. A 10% surcharge will be applied to any item not purchased in multiples of the stated Minimum Quantity, except on drop ship orders. Items with bold Minimum Quantities in the Numerical Index (back of catalog) can never be broken.